FirstRock Mortgage Centre ABN 91 113 990 275

FirstRock Mortgage Centre respects the privacy of customers and is committed to protecting any personal information we collect from the customer (“you”) in the course of our business with you. We understand that the information we collect may be of a personal or confidential nature, and as such, FirstRock Mortgage Centre has structured its privacy policy to comply with the National Privacy Principles

What are the National Privacy Principles (NPP's)?

The NPP's form part of the Privacy Amendment (Private Sector) Act 2000, and regulate the methods by which organizations can collect, keep, use, disclose and secure personal information. Under this Act, you have the right to know what information we hold about you, and you have the right to correct that information if it is incorrect, incomplete or not current.

For more information on the National Privacy Principles, contact the office of the Federal Privacy Commissioner (details below).

What is personal information?

Personal information means any information that can personally identify you, or whereby any information makes your identity evident.

• Why will FirstRock Mortgage Centre collect personal information from me?
  
  FirstRock Mortgage Centre will collect personal information from you for 3 main reasons:
  •  If you have requested information about our products or services, we may need to send information to you, or
  •  If you have applied for a loan, we will need to assess your financial position and process your application, or
  •  To send you information or updates about your accounts with us, or to offer you other products and services

What information will FirstRock Mortgage Centre Collect?

The type of information we collect from you will depend on what products or services you request from us. This may include your name and contact details, and it may be necessary for us to collect additional personal information including your address, financial information and employment information.

It is our intention to inform you that we are collecting personal information prior to collecting it, and we will always disclose to you the reason why we are collecting it. If we cannot practically do this prior to collecting the personal information, we will do it as soon as possible after collecting it.

What information will FirstRock Mortgage Centre disclose?

We will not disclose your personal information to any third party, except where you would reasonably expect us to do so, or where the disclosure is for an activity related to the purpose for which your information was originally collected, or where required by law. Information collected which is not personally identifiable may be disclosed to third parties for these or other reasons.

How can I access my personal information?

You are entitled to access personal information which FirstRock Mortgage Centre holds about you, and to amend that information if it is incorrect. To do this, contact FirstRock Mortgage Centre (details below).

What can I do if I feel that my personal information has been misused by FirstRock Mortgage Centre?

If you believe that your privacy has been breached by FirstRock Mortgage Centre, or we have misused or mistreated your personal details, you can lodge a complaint in writing to us (contact details below), and all attempts will be made to resolve the matter promptly. If you are not satisfied with the outcome, you may refer the matter to the Office of the Federal Privacy Commissioner:

Office of the Federal Privacy Commissioner

G.P.O. Box 5218
Sydney , NSW. 1042
Phone: 1300 363 992
Fax: +61 2 9284 9666
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Website: www.privacy.gov.au

FirstRock Mortgage Centre

P.O. Box 9266
GCMC QLD. 9726

Phone: 1300 884 944
Fax: 1300 884 541
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it